KCM Products Service Sector

The Services sector has the highest number of touch points with Customers and the moments-of-truth will determine the satisfaction levels. Achieving positive moments-of-truth will depend on the competency of people assigned such tasks. VipiX HCM provides the prioritized critical training needs of every employee in the Service Chain but what is equally important is a dashboard that manages service delivery and captures a lot of information for higher level of customer satisfaction.

VipiX SCM (Service Chain Management)

Service Chain Management is a unique dashboard driven model to assist both voice based and non-voice based services. The target is Hospitality, Travel, Telecom, Insurance, Customer Support, etc which may involve customer touch points frequently giving rise to chances of make or break situations.

It is important to capture certain critical events and records as they happen through dashboards so that they are available in real time for quick and decisive decisions. The dashboards also connect the customers directly to service options integrating it seamlessly for maximum benefit to all stakeholders.

VipiX SCM offers unique opportunities to service providers to excel in service delivery and customer satisfaction.